Refund policy

RETURNS & EXCHANGES POLICY

We want you to love your American Equus purchase. If something’s not right, our return policy lasts 30 days from the date of delivery.

Eligibility for Returns

To qualify for a return or exchange:

  • Items must be unused, in original condition, and in original packaging.

  • A receipt or proof of purchase is required.

Please note:
Custom or personalized items (including products with custom colors, logos, engravings, or nameplates) cannot be returned or exchanged.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom products

  • Gift cards

  • Downloadable software

  • Health and personal care items

  • Perishable or hazardous materials

Partial Refunds

Partial refunds may be granted in these cases:

  • Items returned not in original condition

  • Items missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If your refund hasn’t posted:

  1. Check your bank account again

  2. Contact your credit card provider (some posting delays may apply)

  3. Then contact your bank

Still no refund? Email us at cs@americanequus.com

Sale Items

Only full-price items are eligible for refund. Sale items are final sale.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a store credit. If it wasn’t marked as a gift, the refund will go to the original purchaser.

Returns Instructions

To initiate a return:

  1. Email cs@americanequus.com with your name and order number

  2. Ship your item to:
    425 E. Germann Road, Suite 103, Gilbert, Arizona 85297

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service or purchasing insurance for high-value returns.